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How ee9 Handles Your Personal Data

At ee9, we treat your personal data with the same care we put into building the platform itself — collected only when necessary, stored securely, and never sold…

Data collected transparentlyNo third-party data salesYour rights, clearly statedMalaysia-region data handlingContact us anytime

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What We Collect and Why We Keep It

ee9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the details you provide during registration — your name, email address, contact number and preferred payment method, whether that is Touch 'n Go, GrabPay, Boost or FPX. We also log session data, device type and IP address

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to protect your account from unauthorised access. Payment transaction records are retained for the period required under applicable Malaysian financial regulations. We do not collect more than what is needed to run your account, process your transactions and respond to your requests. Cookies on ee9.best track
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your session state and preferences only — no behavioural advertising profiles are built from that data. Access to our platform depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy

If you have questions about how your data is stored, want to request a copy of what we hold, or need to correct an entry in your account profile, our privacy team…

Live Chat Start a live chat session directly from ee9.best. Our support team is available around the clock and can flag your message to the privacy team the same day.

Email Write to our dedicated privacy inbox at ee9.best. Include your registered account email so we can verify your identity before disclosing or amending any data.

Account Portal Log in to your account on ee9.best and navigate to Account Settings to update your contact details, notification preferences and cookie consent choices directly.

BAGAIMANA KAMI MELINDUNGI DATA

Six Ways We Protect What You Share

Our data-handling practices are shaped around the specific risks of running an account-based platform in Malaysia. Each measure below is active on your account from the moment you join ee9.

Encrypted Storage

All personal records — name, contact number, payment references for Touch 'n Go, GrabPay, Boost and FPX — are stored using AES-256 encryption at rest. No plain-text personal data sits on our servers.

Cookie Transparency

Cookies on ee9.best are limited to session management and your stated preferences. A cookie-consent banner lets you review and withdraw consent at any time without losing your account access.

Account Security Alerts

We send an immediate notification to your registered email or phone whenever a new device logs into your account, so you can flag unauthorised access to us straight away.

Data Retention Limits

Inactive account data is reviewed on a rolling 24-month cycle. Records no longer required for regulatory or dispute purposes are securely deleted rather than archived indefinitely.

No Third-Party Data Sales

We do not sell, lease or barter your personal data to marketing firms or data brokers. Third parties we work with — such as payment processors for FPX and GrabPay — receive only the minimum data needed to complete your transaction.

Your Correction Rights

You may request a full copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where there is no overriding legal obligation to retain it. Submit requests via live chat or email.

Your Privacy Questions, Answered

These are the questions we receive most often about data handling at ee9.best. If your question is not covered here, reach out through live chat or email and our privacy team will respond within five business days.

We collect your name, email address, phone number and the payment method you register — such as Touch 'n Go, GrabPay, Boost or FPX. We also log your IP address and device type to verify your session and protect your account from unauthorised access.

We share data only with service providers essential to running your account — payment processors for Touch 'n Go, GrabPay, Boost and FPX transactions, and security vendors. No data is sold or passed to advertising networks or data brokers.

Transaction records are kept for the period required under applicable Malaysian regulations. General account data is reviewed on a 24-month cycle, and records with no regulatory or dispute purpose are securely deleted after that review.

Yes. Send a data-access request via live chat or the privacy email on ee9.best, using your registered account address for identity verification. We aim to deliver a complete data summary within five business days of confirming your identity.

Log in to ee9.best and update basic profile fields directly in Account Settings. For deletions or corrections involving transaction records, contact the privacy team via live chat or email. We process correction requests within five business days.

Cookies on ee9.best handle session state and your saved preferences only. You can review and update your cookie consent at any time through the consent banner or Account Settings — changes take effect immediately without logging you out.

Access to personal data is restricted to staff who need it to operate your account or resolve a dispute. All internal access is logged, and permission levels are reviewed regularly to ensure only relevant team members can view your records.

How ee9 Handles Your Personal Data

Reach Us About Your Privacy

Six Ways We Protect What You Share

Encrypted Storage

Cookie Transparency

Account Security Alerts

Data Retention Limits

No Third-Party Data Sales

Your Correction Rights

Your Privacy Questions, Answered

01 What personal data does ee9 collect when I open an account?

02 Does ee9 share my data with third parties?

03 How long does ee9 keep my account data?

04 Can I request a copy of the data ee9 holds about me?

05 How do I ask ee9 to correct or delete my data?

06 What are the cookie settings on ee9.best and how do I change them?

07 Is my data accessible to ee9 staff at any time?

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